Reactive Facilities Maintenance

Dale can provide all the skilled tradesmen a client may require, from one single reliable source. Our Customer Contact Centre is operational on a 24/7 basis and has at it’s disposal, highly skilled, time served and directly employed tradesmen throughout our operational area.

All of our tradesmen have been fully trained to work in the most secure and confidential environments such as MOD establishments, banks, building societies etc and are well presented in distinctive company uniform at all times.

Work Flow Management – DALEflow
We understand the importance of providing a responsive and communicative customer contact centre, which is the key to being able to deliver the quality and service demanded by our clients.

Our customer contact centre provides:

  • 24/7 all year round service.
  • Close contact with our local offices and tradesmen
  • Single point of contact for South Wales and the South of England
  • Detailed Management Information (MI) Reports relating to service level agreements
  • Standard or to suit client’s requirements KPI reports

Our Web Enabled Database “DALEflow” provides control and related service functions to enable each job to be monitored from receipt of order to final invoicing, with the complete process visible to the client via the internet.

Dale have developed APP technology to bring vital job data back into DALEflow. We are currently on our second generation APP and plan a third generation in 2024.

Our mobile workforce is continually tracked via GPS technology by masternaut which are fixed in their vehicles, we are therefore able to despatch the nearest tradesman to attend to any emergency call throughout our operating region. The technology also captures accurate arrival and departure times on site to support our on line job management system Daleflow.